Frequently Asked Questions
Everything you need to know about our luxury tailoring and shipping services.
What is the standard delivery time for custom orders?
Custom and made-to-measure garments typically take 4 to 6 weeks for production and delivery, ensuring every detail meets our quality standards.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines vary by location and are calculated at the checkout stage.
What is your return policy for ready-to-wear items?
Ready-to-wear items can be returned within 14 days of delivery, provided they are unworn, unwashed, and have all original tags attached.
How can I ensure I select the correct size?
We provide a comprehensive size guide on each product page. For a more precise fit, we recommend booking a virtual consultation with one of our stylists.
Are alterations included in the price?
For made-to-measure garments purchased in-store, minor alterations are included. For online ready-to-wear purchases, alterations can be performed at any of our showrooms for an additional fee.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.